🤝
7-Day Easy Replacement for Transit Damaged or Defective Items
We stand behind every wholesale product we sell. If you receive any defective, broken, or missing items in your parcel, we provide immediate free replacement or refund.
📋 1. Eligibility Criteria for Claims
To ensure smooth and speedy resolution, claims for returns or replacements must meet the following guidelines:
- Timeline: The issue must be reported within 7 days of the delivery timestamp recorded by the courier partner.
- Mandatory Unboxing Video: For claims regarding physical breakage, cracked plastic, broken glass, or missing items, a clear and continuous 360-degree unboxing video from package opening to inspection is required.
- Original Condition: The product should be unused, with original packaging, barcodes, tags, and all included accessories intact.
🔄 2. How to Raise a Replacement / Return Request
Raising a claim with our Surat fulfillment center is simple and straightforward:
1
Take clear photos of the outer shipping box label (with AWB number) and the damaged/defective product.
2
Email support@49wholesale.store.com with your Order ID (e.g. 49W482910) and attach the photos/unboxing video.
3
Our QC team will review and approve your replacement or refund within 24 to 48 hours.
💳 3. Refund Method & Processing Time
Upon approval of your claim:
- Prepaid UPI / Bank Refund: Refunds will be credited back directly to the original UPI ID or Bank account used during order payment.
- Credit Timeline: Refunds typically reflect in your account within 3 to 5 working business days.
- Store Credit / Replacement: If preferred, an instant replacement unit will be dispatched free of charge with priority express shipping.
❌ 4. Non-Returnable Scenarios
Returns and refunds cannot be entertained under the following conditions:
- Claims submitted after the 7-day window from delivery date.
- Products that show signs of misuse, deliberate alteration, or physical mishandling after delivery.
- Minor cosmetic variations in product packaging/box print that do not affect the internal product's functionality.